Regional Manager, multi-location home services operator, Southeast Florida
Before ServiceTitan Configurable Payroll, payroll was a one-person operation — and that was the problem.
The regional manager was personally spending five to six hours every week processing payroll across departments. Beyond the time drain, the bigger risk was single-point dependency: if she was out of office or on vacation, payroll couldn’t get done. There was no backup, no documented process anyone else could run, and no visibility for technicians into what they were earning until the check hit.
NIFT implemented Configurable Payroll across all departments, building custom pay profiles aligned to the company’s existing pay plans. Before a single profile was built, NIFT walked through the pay structure in detail — flagging anything that could cause downstream issues and confirming everything was finalized before the build began.
The impact was immediate and measurable.
Personal payroll processing time dropped from five to six hours per week to ninety minutes or less. Across all departments, the team is saving an estimated ten to twelve labor hours per payroll cycle — time that used to be spent on manual calculations, spreadsheet entry, and chasing down approvals.
Payroll errors and technician disputes have declined every week since go-live. And because technicians can now see their commissions building in real time through the ServiceTitan app, the field team has greater trust and transparency in how they’re being paid — without waiting for a paycheck to find out.
Perhaps most importantly, payroll is no longer a single-person dependency. The process is documented, repeatable, and no longer stops when the manager steps away.
“The techs have voiced to me how much they appreciate the improved visibility of their commissions throughout the week.”
“Before you start the configurable payroll process, evaluate your pay plans to ensure there aren’t any changes you want to make. Having pay plans that are simple, comprehensive, and understandable is critical to the success of the process.”
- 75% reduction in personal payroll processing time
- 10–12 labor hours saved per payroll cycle across departments
- Fewer errors and disputes every week since go-live
- Technicians now have real-time commission visibility
- Payroll no longer dependent on a single person to run