HVAC OPERATIONS

Master Every Season

HVAC isn’t a steady flatline; it’s a series of aggressive volume spikes. We configure your ServiceTitan to capture every single dollar during the extreme weather rushes.

THE BOTTLENECK

Extreme weather shouldn't break your systems

When the first heatwave hits, your dispatch board explodes. If your pricebooks are outdated, your maintenance agreements aren’t tracking, and your techs are fumbling with manual warranty paperwork, you are bleeding profit. We build an operational fortress that holds up under maximum volume.

The Membership Leak

Racking preventive maintenance and deferred revenue shouldn't require a master spreadsheet. We eliminate the manual errors that cost you renewals.

Reactive Dispatching

Sending a junior maintenance tech to a high-ticket replacement lead costs you the sale. We configure skills-based routing so the right tech gets the right call.

OUR HVAC PLAYBOOK

How we engineer your operations

We align your software with the realities of the field, from the supply house to the customer’s living room.

01

Dynamic Seasonal Pricebooks

We build smart, tiered pricebooks that adapt to supply chain realities and seasonal demand. Your Good/Better/Best proposals stay profitable year-round, regardless of equipment cost fluctuations.

02

Solid Bulletproof Memberships

We lock in your recurring revenue. We configure your ServiceTitan agreements to automatically trigger seasonal tune-up visits, bill accurately, and effortlessly track deferred revenue.

03

Equipment & Warranty Tracking

We connect the dots between the asset, the warranty, and the technician. Your crew walks into every home with the exact equipment history they need to close the repair or push for the replacement.

YOUR NEW NORMAL

What happens when your systems finally work.

Stop fighting the software and start leveraging it to dominate your local market.

Higher Average Tickets

With seamless, mobile-friendly Good/Better/Best proposals in the field, technicians easily turn standard band-aid repairs into high-efficiency system replacements.

Predictable Shoulder Seasons

The feast-or-famine cycle ends. Your automated membership machine keeps your dispatch board full and cash flowing when the weather gets mild.

Faster Technician Onboarding

With intuitive mobile workflows, mandatory forms, and standardized pricing, new hires get up to speed—and generating revenue—in record time.

NIFT FEEDBACK

Client Success Stories

Jason Ring

Red Cap Plumbing

FAQS

Need Help?

Common questions about ServiceTitan optimization and working with Nift

Still have questions?

Reach out and let’s talk about your specific situation

Configurable Payroll is ServiceTitan’s built-in pay automation engine. Instead of pulling data out of the system and calculating commissions, splits, finance fee deductions, and piece rate pay in a spreadsheet, Configurable Payroll does the calculation inside ServiceTitan based on how your technicians actually performed. If your team is spending more than a few hours a week on payroll, dealing with technician disputes, or you’re the only person who can run payroll — you need it.
Most single-location implementations are complete in four to six weeks. That includes building your pay profiles, two weeks of parallel testing alongside your existing process, and training your team so they can manage it going forward without calling us every time something changes. The fastest we’ve done it is three weeks when the client came in with clean, finalized pay plans.

Yes — and this is the most common reason implementations stall. Configurable Payroll is only as accurate as the pay structure you feed it. Before we build anything, we walk through your pay plans with you, flag anything that could cause downstream issues, and confirm everything is locked before we start the build. Trying to change pay plans mid-build costs time and creates testing errors.

We build custom pay profiles for every technician role in your business — HVAC, plumbing, electrical, install, service, apprentice, whatever your structure looks like. That includes commission rules, sold-by and performed-by splits, finance fee deductions, non-commissionable items, piece rate configurations, and spiff rules. We also set up the payroll approval dashboard, configure technician mobile sign-off, and align your master pay file export to match your payroll processor — whether that’s ADP, Paychex, or another platform.

Yes, and this is one of the biggest wins operators don’t expect. Once Configurable Payroll is set up correctly, technicians can see their commissions building throughout the week directly in the ServiceTitan app. No more waiting for a paycheck they can’t explain. This alone reduces disputes and builds trust with your field team.

No. We run two weeks of parallel processing with you before you go live, so we can catch anything that doesn’t match expectations before it hits a real paycheck. We also train your payroll admin and office manager so they know how to make changes when pay plans evolve. For ongoing support, we offer a monthly Payroll Health Program where we come back in, audit your profiles, and make sure everything is still dialed in — especially important after turnover or a pay plan change.

No — and you’re not alone. Most companies that have been on ServiceTitan for two or more years are still running payroll manually or only using a fraction of what’s available to them. We do a full account assessment as part of our discovery process so we know exactly what’s been configured, what’s been missed, and what the fastest path to automation looks like for your specific setup.

Pricing is scoped per project based on your number of pay plans, technician roles, and business units. We don’t offer one-size-fits-all packages because a single-location HVAC company with four pay types is a very different build than a multi-trade operation. Book a strategy call and we’ll give you a clear scope and price before anything starts.

NIFT was built inside the trades. We’ve run the dispatches, read the pricebooks, and lived the payroll headaches; which is why our ServiceTitan builds work in the real world, not just on paper.

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