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NIFT FEEDBACK

Client Success Stories

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Sheena was wonderful. NIFT Business Solutions was great to work with. We were working against a deadline merging two companies into one Service Titan. We needed configurable payroll set up to match the current structure. Everything was completed on time with precision.

Shawn Mccray

The NIFT Team came through for our organization and helped us roll out configurable payroll quickly and effectively. The did a fantastic job communicating and collaborating with our team to stay on track for our launch time line. They are professionals.

Joel Acay

Can’t say enough about the support from Sheena. She always available when needed and is super helpful. Thank you so much for your time and look forward on working with you with our pro products. Kyzar air.

Vicente Leal

We hired the NIFT team to build a new price book for us. They did an outstanding job! Our price book had become overwhelming due to years and years of neglect, but the NIFT team went to work and produced a price book that we can easily use. Thank you Todd and Sheena!

John Vaughn

Great to work with, has helped our plumbing business in many ways. Highly recommend Sheena and her team.

Charles Waterfield

Jason Ring

Red Cap Plumbing

FAQS

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Common questions about ServiceTitan optimization and working with Nift

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What is ServiceTitan Configurable Payroll and do I need it?

Configurable Payroll is ServiceTitan’s built-in pay automation engine. Instead of pulling data out of the system and calculating commissions, splits, finance fee deductions, and piece rate pay in a spreadsheet, Configurable Payroll does the calculation inside ServiceTitan based on how your technicians actually performed. If your team is spending more than a few hours a week on payroll, dealing with technician disputes, or you’re the only person who can run payroll — you need it.

How long does a Configurable Payroll implementation take?

Most single-location implementations are complete in four to six weeks. That includes building your pay profiles, two weeks of parallel testing alongside your existing process, and training your team so they can manage it going forward without calling us every time something changes. The fastest we’ve done it is three weeks when the client came in with clean, finalized pay plans.

Do my pay plans need to be finalized before we start?

Yes — and this is the most common reason implementations stall. Configurable Payroll is only as accurate as the pay structure you feed it. Before we build anything, we walk through your pay plans with you, flag anything that could cause downstream issues, and confirm everything is locked before we start the build. Trying to change pay plans mid-build costs time and creates testing errors.

What does NIFT actually build during a Configurable Payroll project?

We build custom pay profiles for every technician role in your business — HVAC, plumbing, electrical, install, service, apprentice, whatever your structure looks like. That includes commission rules, sold-by and performed-by splits, finance fee deductions, non-commissionable items, piece rate configurations, and spiff rules. We also set up the payroll approval dashboard, configure technician mobile sign-off, and align your master pay file export to match your payroll processor — whether that’s ADP, Paychex, or another platform.

Will my technicians be able to see their pay before we process?

Yes, and this is one of the biggest wins operators don’t expect. Once Configurable Payroll is set up correctly, technicians can see their commissions building throughout the week directly in the ServiceTitan app. No more waiting for a paycheck they can’t explain. This alone reduces disputes and builds trust with your field team.

What happens after the build is done — are we on our own?

No. We run two weeks of parallel processing with you before you go live, so we can catch anything that doesn’t match expectations before it hits a real paycheck. We also train your payroll admin and office manager so they know how to make changes when pay plans evolve. For ongoing support, we offer a monthly Payroll Health Program where we come back in, audit your profiles, and make sure everything is still dialed in — especially important after turnover or a pay plan change.

We've been on ServiceTitan for years. Is it too late to set this up?

No — and you’re not alone. Most companies that have been on ServiceTitan for two or more years are still running payroll manually or only using a fraction of what’s available to them. We do a full account assessment as part of our discovery process so we know exactly what’s been configured, what’s been missed, and what the fastest path to automation looks like for your specific setup.

How much does it cost?

Pricing is scoped per project based on your number of pay plans, technician roles, and business units. We don’t offer one-size-fits-all packages because a single-location HVAC company with four pay types is a very different build than a multi-trade operation. Book a strategy call and we’ll give you a clear scope and price before anything starts.

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NIFT was built inside the trades. We’ve run the dispatches, read the pricebooks, and lived the payroll headaches; which is why our ServiceTitan builds work in the real world, not just on paper.

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